The player out of Poland encountered account closure from the Casinia.com immediately after requesting a withdrawal out of five-hundred euros, that has been maybe not processed. Even after repeated concerns, the guy acquired zero cause on the membership closing or even the condition away from their withdrawal. The problem is fixed if the player gotten his payouts, best him to determine facing carried on to play on the internet site. The newest Grievances People marked the fresh complaint as the 'resolved’ immediately after guaranteeing the fresh benefit on the pro. The ball player away from Germany ended up being prepared for the numerous detachment desires for two weeks, inspite of the casino’s conditions and terms that have said a 3-go out processing date.

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Player’s withdrawals refused and resubmitted.

The player got sick and tired of the newest casino’s lengthened confirmation processes and you may not enough interaction. Even with multiple guarantees regarding the gambling enterprise, the player hadn’t gotten the about three pending distributions. After regarding the 20 weeks, the new gambling establishment had already been make payment on player’s distributions.

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The ball player is not able to make sure their account.

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The player away from Germany is actually sense troubles withdrawing their money. Whether or not i assumed your topic could have been fixed, instead of verification on the pro, we had been obligated to reject which complaint. The ball player out of Poland complains from the specific areas of the brand new verification procedure. The brand new local casino affirmed the player has to fill out the brand new data in order to complete the verification. The newest player’s membership had prohibited during the confirmation techniques.

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The situation is actually fixed after the Issues Group intervened, confirming you to definitely her membership is actually confirmed and also the detachment try recognized because of the casino. The gamer verified which he wasn’t required verification, the fresh winnings were not away from bonuses, and therefore is actually 1st detachment request. Following interaction to the Problems Group, the new player’s issue had been effectively resolved. The newest ailment got up coming started marked since the 'resolved’ in the system.

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